Frequently asked questions
What is your Return and Exchange policy?
Our goal is for every customer to be completely satisfied with their purchase. If this isn’t the case, please let us know by email at viorica@olteea.com, and we’ll do our best to work with you to make it right. We accept exchanges and returns on full-priced items within 14 days of purchase, excluding personalized items.
Which countries do you deliver your products to?
We deliver only to the United Kingdom.
How long will it take for my order to arrive?
Orders are typically processed and dispatched within 1-3 business days. Once dispatched, you can expect your order to arrive within 3-10 business days
How much does shipping cost?
We are happy to offer free shipping to all UK orders.