Refund policy

RETURNS & EXCHANGES POLICY

At OLTEEA, we strive to ensure your satisfaction with our products. If you need to exchange or return an item, please review our policy below.

1. Returns and Exchanges

- Eligibility: We accept exchanges and returns on full-priced items within 14 days of purchase, excluding personalised items and pending stock availability

- Condition: Items must be in their original condition, unworn or unused, with all tags attached and in their original packaging. A receipt or proof of purchase is also required.

- Return Process: To initiate a return, please contact us at viorica@olteea.com. If your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior request will not be accepted.

Shipping costs incurred will be the responsibility of the customer.

2. 14-Day Return Policy

You have 14 days from receiving your item to request a return.

3. Damages and Issues

Please inspect your order upon receipt. If you find the item defective, damaged, or incorrect, contact us immediately so we can address the issue.

4. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

- Custom products (e.g., special orders, personalised items)

- Personal care goods (e.g., beauty products)

We do not accept returns on sale items or gift cards. If you have questions about a specific item, please get in touch.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at viorica@olteea.com.