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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact OLTEEA?
You can email us at viorica@olteea.com, and our customer service team will be happy to help with whatever you need!
Do you ship worldwide?
No, unfortunately, we only ship to the United Kingdom.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests made after this time will be denied. Your order can be returned for a full refund after it is received.
How long will it take to receive my order?
Due to high demand, orders may take between 10 and 15 business days.
How do I return an item?
Please contact us at viorica@olteea.com, and we will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us if you have received any item(s) that are incorrect, missing, or defective. Include your order number and a photograph of the item(s). Please email us at viorica@olteea.com, and we will issue a full refund or replace the item(s).
OUR COMMITMENT TO YOU
Your satisfaction is our priority. We aim to make your shopping experience seamless, from the moment you browse to the final delivery. With dedicated support and a focus on quality, we are here to assist you and ensure you have an exceptional experience every step of the way.



